When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service:
- Print a copy of your Order Confirmation form from ExClaim (the online claims system).
- Wrap this printed Order Confirmation copy around your frame.
- All frames should be grouped into one shipping container.
- Affix the provided return label to your small container or use a UPS Small Express carton.
NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service.
Scheduling a UPS On-Call Air Pick Up
When you have completed your shipment preparation:
- Call UPS at 1-800-742-5877 to schedule the pickup.
- State you need an ‘On Call Ground Pickup’ or ‘On Call Air Pickup (depending on your label).
- Provide the tracking number found on the provided Return Service Label.
- Provide the Origin Address (your address).
- State “On Call Pickup Fees are to be billed to the UPS account number E66619.”
- Provide the destination address and phone number as:
Luxottica Lab Services – Dallas
11336 Reeder Rd. Dallas, TX 75229
Contact Number: 1-855-522-4545
UPS will then establish a time frame for the pickup. Tender the carton to the driver. There should be no cost to you for the shipment or scheduled pickup.
Reordering a set of Return Labels
- Call Luxottica Lab Services at 1-855-522-4545
- State that you need to reorder a Return Label Packet for Luxottica Lab Services.
- Provide the following information:
a. Your account number
b. Your EyeMed account name
c. Your full address (Street number, suite number if applicable, city, state, and zip code)
d. Total number of packets needed